Refund Policy

We offer a 30-day money-back guarantee on ViralVault AI purchases. If the Service does not work as described, you may request a refund within 30 days of your purchase date.

Each purchase in a funnel is treated separately. Refunding one upgrade does not automatically refund the others, and you may request a refund on a single upgrade while keeping the rest.

Email support@viralvault.fit from the address you purchased with, within 30 days of purchase. Include your order or transaction ID and a brief description of the problem.

We ask for the reason so we can try to resolve the issue first — most problems are fixed quickly by support. You are not obliged to accept a fix in place of a refund within the guarantee period.

Approved refunds are returned to the original payment method. Processing typically takes 5–10 business days depending on your payment provider and bank.

When a refund is issued, access to the refunded product is revoked automatically, and websites or features that depend on it will stop being available.

We may decline a refund where:

• the request is made more than 30 days after purchase;
• the account has been used in breach of our Terms & Conditions;
• there is evidence of abuse of the guarantee, such as repeated purchase-and-refund cycles, or bulk extraction of templates, media, or generated content before requesting a refund;
• the purchase was made through a third party under its own refund terms, in which case that seller's policy applies.

Please contact us before opening a dispute with your bank or payment provider. Almost every issue can be resolved directly and far faster. Accounts subject to a chargeback may be suspended pending resolution.

All refund requests and questions: support@viralvault.fit.